IMSA proposes through its Quality Management System:

  • To create value for its customers by attending their needs.
  • Collect and incorporate to its services the expectations of its clients.
  • To be reliable suppliers for its clients.
  • To carry out the integral design for the development of safe and reliable products.
  • To manufacture with advanced technologies.
  • To improve all kinds of relationships with their customers, suppliers and employees.
  • To create communication channels that allow agile relations with clients and suppliers.
  • To identify processes by assigning them people with the appropriate competence, equipped with the authority for the task of their activities.
  • Manage each of the internal activities as a global process to achieve customer satisfaction.
  • Commit all the company's personnel to the company's objectives and to continuous improvement.
  • To commit its personnel to the achievement of the objectives of the quality of the products and/or services provided by the company.
  • To ensure that the Quality Policy is understood and applied over time by all levels of the IMSA organization, the following measures will be adopted:
  • All members of the company will be informed about the existence of the Quality Management System by means of the diffusion of the Quality Manual and accompanying documents.
  • Training courses will be given to all personnel in technical matters and in all those related to Quality.
  • Means will be provided to meet the requirements set out in the Quality Management System.